Key Success Factors
Holistic and flexible approach to care. Engagement with local authority Social Services Department Commitment and reputation in community. Quality service to the service users. The experience of the board of trustees. Philosophy in team working. Open door communication policy. Networks and Learning. Setting achievable targets.
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Black Health Agency Case Study
The Black Health Agency (BHA), formerly called the Black HIV & AIDS Forum (BHAF), was formed in 1990 by a pressure group of five or six individuals working within the local authority, community development and drug related fields.

