Key Success Factors

  • Holistic and flexible approach to care.
  • Engagement with local authority Social Services Department
  • Commitment and reputation in community.
  • Quality service to the service users.
  • The experience of the board of trustees.
  • Philosophy in team working.
  • Open door communication policy.
  • Networks and Learning.
  • Setting achievable targets.

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Black Health Agency Case Study
The Black Health Agency (BHA), formerly called the Black HIV & AIDS Forum (BHAF), was formed in 1990 by a pressure group of five or six individuals working within the local authority, community development and drug related fields.